Life Line
Lifeline Service and Link-up Program
The Federal Communications Commission and the Public Utility Commission of Texas have established two programs to make telephone service more affordable to eligible customers. Lifeline service Is a program designed to make telephone service available at reduced rates to eligible residential customers. Link-Up is a program designed to offer eligible customers a reduction in installation charges for telephone service equal to one half of the service connection charges or $30.00, whichever is less.
Information about customers who qualify for Lifeline Service and Link- Program may be shared between state agencies and Electra Telephone Company.
Who qualifies for reduced Telephone Charges?
You are eligible for Lifeline Service and Link-Up Program It your annual household income as at or below 150% of the federal poverty guidelines, or in your household resides a person who receives or has a child who receives benefits from at least one of the following programs:
- SNAP - Supplemental Nutrition Assistance Program (formerly listed as "Food Stamps")
- Medicaid
- Supplemental Security Income (SSI)
- Federal Public Housing Assistance (FPHA)
- Low-Income Heat and Energy Assistance Program (LIHEAP)
- Health Benefits Coverage under the State Child Health Plan under Chapter 62,
- Additional eligibility criteria may apply to residents of federally recognized tribal lands
If you do not participate in any of the programs listed above and believe your household income is at or below 150% of the federal poverty guidelines, and you are not receiving Lifeline Service reduction, you need to contact the Low-Income Discount Administrator (LIDA) at 1-866-454-8387 (1-866-4- LITE -UP) to request a blank self-certification form for Lifeline service. Once you receive the form, complete and sign it and mail it back to LIDA. You will see the. Lifeline Service reduction in your monthly bill within sixty days.
Should you have any questions regarding Basic service, or the rates thereof, please contact. an Electra Telephone company representative at (940)495-2192 our via our toll free number (888)490-8228.
